Comprehensive course in professional service skills include front and back of the house operations

Course Objective
Superior customer service
Restaurant- Best practices
Health and safety
Up-selling and cross-selling

Who can attend
Hospitality service professionals
Job seekers & Students

Course Overview
Effective communication
Telephone manners
Customer service and care – communication & confidence
Table service/ Counter service
Selling skills – suggestive selling, up-selling & cross-selling
Personal hygiene and practices
Safe and efficient working practices
Presentation of displays
Till operating (Pos)
Receiving of deliveries and storage
Opening and closing procedure
Cleaning procedure

Benefits
Increased contribution to all areas of operations
Delightful guest service
Effective communicatio
Increase in revenue
Superior working practices