This course will transform individual into a professional sales and customer oriented personnel.

Course Objective
Understand customers and their needs
Discover the ‘Art of Selling’, Up-Selling & Cross Selling
Value of customer service & care
Significance of after sales service

Who can attend
Front line sales employees
Supervisors

Course Overview
Introduction to Retail Sales
Effective Presentation
The Greetings
Understanding customers and their needs
Product Knowledge
Suggestion selling
Up Selling
Cross Selling
Answering objections
The Close
Maximizing the last moment
Providing after sales service
Customer complaints
Overcoming selling mistakes

Benefits to the organization
Enhancing individual customer experience
Successful sales per customer
Confident dealings from employees
Ensuring repeat business from customers